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Terms & Conditions

Last updated: 25 November 2025

1. General Information

These Terms & Conditions ("Terms") govern the use of the services provided by Transfer Otopeni ("we", "us", "our") through the website https://transferotopeni.com ("Website") and any related communication channels (email, phone, messaging apps).

By making a booking, using our Website or our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.

Service Provider (for legal purposes):
Recruitment Marathon S.R.L.
Registered office: Str. Lanțului 9B, București, Sector 5, România
Registration number: 46296592
Email: booking@transferotopeni.com
Phone: +40 766 988 818

2. Services

We provide pre-booked airport transfer and private chauffeur services primarily between Henri Coandă International Airport (Otopeni) and locations in Bucharest and other destinations in Romania, as specified on our Website or in your booking confirmation.

All services are provided with professional drivers and licensed vehicles that comply with applicable Romanian and EU legislation.

3. Booking & Confirmation

3.1. Bookings can be made online via our Website, by email or by phone. You are responsible for providing accurate and complete information, including:

  • Full name and contact details
  • Pick-up and drop-off address
  • Flight number, date and time (for airport transfers)
  • Number of passengers and luggage
  • Special requirements (e.g. child seat, extra luggage, special assistance)

3.2. Your booking is considered confirmed only after you receive a written confirmation email or message from us. We reserve the right to refuse a booking at our discretion.

3.3. You must check the confirmation details carefully and notify us immediately if any information is incorrect.

4. Prices & Payment

4.1. Prices displayed on the Website are in the currency indicated (usually RON) and may include or exclude VAT, as specified.

4.2. The final price of your transfer will be communicated at the time of booking and confirmed in writing. Any additional services requested on the spot (extra stops, route changes, waiting time beyond the included limit, upgrades) may be subject to additional charges.

4.3. We may offer different payment methods, such as:

  • Online card payment (via secure payment processor)
  • Bank transfer
  • Cash or card payment to the driver (where available and agreed in advance)

4.4. For some bookings, full prepayment may be required in order to confirm the reservation. If payment is not received within the specified time, we reserve the right to cancel the booking.

5. Cancellations, Changes & No-Show

5.1. You may cancel or modify your booking under the conditions and within the time limits specified on our Website or in your booking confirmation.

5.2. Unless otherwise stated, the standard policy is:

  • Free cancellation up to 24 hours before the scheduled pick-up time.
  • Cancellations made less than 24 hours before pick-up may be charged up to 100% of the total booking value.
  • No-show (if the passenger does not appear at the agreed pick-up location and time, and cannot be contacted) may be charged 100% of the booking value.

5.3. Changes to date, time or route are subject to availability and may result in a price adjustment. We will inform you of any difference in price before confirming the change.

6. Delays & Waiting Time

6.1. For airport pickups, we monitor flight status where possible. If your flight is delayed, the driver will adjust the pick-up time accordingly, within reasonable limits.

6.2. A certain amount of waiting time is usually included in the price (for example, up to 60 minutes after the flight has landed, or up to 15 minutes for city pick-ups). Additional waiting time may incur extra charges, as indicated on our Website or in your booking confirmation.

6.3. We are not responsible for delays caused by circumstances beyond our control, including but not limited to: heavy traffic, accidents, road closures, extreme weather conditions, police checks or other unforeseen events.

7. Passenger Responsibilities

By using our services, you agree to:

  • Behave respectfully towards the driver and keep the vehicle clean and undamaged.
  • Comply with all legal requirements, including the use of seatbelts.
  • Not smoke, consume alcohol or illegal substances in the vehicle.
  • Not carry illegal, dangerous or prohibited items.
  • Ensure that children travel in appropriate child seats (we can provide them if requested in advance, subject to availability).

We reserve the right to refuse service or terminate the trip if a passenger behaves in an unsafe, aggressive, illegal or inappropriate manner, without any refund.

8. Luggage

8.1. You are responsible for declaring the correct amount and type of luggage when making the booking. If you travel with oversized or excess luggage without prior notice, we may not be able to accommodate it, and additional charges may apply.

8.2. We are not responsible for any loss or damage to luggage or personal belongings, unless caused directly by our negligence. You are advised not to leave valuables unattended in the vehicle.

9. Liability

9.1. We will always make reasonable efforts to provide your transfer safely, comfortably and on time. However, we cannot guarantee exact arrival times and are not liable for any indirect or consequential losses (such as missed flights, lost accommodation, business losses or loss of profit) caused by delays or circumstances beyond our control.

9.2. Our total liability for any proven direct damage caused by our fault shall not exceed the total amount paid for the specific booking related to the claim.

9.3. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. User Account & Website Use

10.1. If you create an account on our Website, you are responsible for keeping your login details confidential and for all activities carried out under your account.

10.2. You agree not to misuse the Website, not to attempt unauthorized access, not to introduce malicious code and not to use the Website in a way that may harm its operation or other users.

10.3. We may suspend or terminate access to the Website or your account if we detect abuse, fraud or violation of these Terms.

11. Personal Data & Privacy

11.1. We process your personal data in accordance with our Poltica de Confidențialitate and applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).

11.2. By using our Website and services, you acknowledge that you have read and understood our Privacy Policy and agree to the way we process your data.

12. Intellectual Property

All content on the Website (text, images, logo, design, graphics, structure, code) is owned by us or used under license and is protected by copyright and other intellectual property laws. You may not copy, distribute, modify or use this content without our prior written consent.

13. Amendments to the Terms

We may update these Terms from time to time, for example to reflect changes in legislation, in our services or in our internal policies. The updated version will be published on this page and will apply from the date indicated at the top ("Last updated").

Continued use of our services after changes have been published constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of Romania and applicable European Union regulations.

Any dispute arising out of or in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts in Romania, unless mandatory legal provisions state otherwise.

15. Contact

For any questions, complaints or requests regarding these Terms or our services, you can contact us at:

Email: booking@transferotopeni.com
Phone: +40 766 988 818
Website: https://transferotopeni.com